We are proud to announce that Cussins has achieved a ‘Gold Award’ for customer satisfaction in 2023. The awards, run by specialist market research company, In-house Research, are based purely on our customer feedback received through an independent telephone survey.
In the survey year covering new home handovers from 1st January 2022 to 31st December 2022, 71% of customers responded to the survey. Of those, 97% said they would recommend Cussins to their friends, colleagues or family members.
Tom Weston, Chief Executive at In-house Research comments, “It has been an extremely challenging few years for the house building industry. Despite this, Cussins have continued to put customers at the heart of their business, providing a personalised journey and supporting new homebuyers throughout their journey.”
“It’s only through delivering an exceptional service throughout the buying process, combined with a high level of finish and build quality that recommendation scores reach this level. We are delighted to recognise all the staff at Cussins that have contributed to the achievement of this award”.