Customer Care

From the moment we select a new location, we’re thinking about the people who will live in the homes we build there. That’s because, at our heart, we’re a family business and we want the very best for you and your family, no matter whether you’re buying a home for one or for six.

Our on-site customer care team is with you every step of the way, from the first time you come to see a Cussins site or show home. We’ll be there to help you to choose the right home for you and to guide you through the buying process, to make it as easy as possible from start to finish.

We’ll talk you through all the options, including whether you could be eligible for any financial incentives to help make your dream home more affordable, along with house styles, which plot to choose and your final specifications, down to what colour you would like your kitchen worktops to be.

And, our attention to detail doesn’t end when we hand you the keys to your front door. We want to make sure everything is just the way you want it to be, even after you move in. That’s why we offer 10-year warranties with every one of our homes.


We know that one of the biggest reasons to buy a brand new home is the peace of mind which comes from being able to move straight in without having to undertake any repairs or renovations. It’s fresh, it’s clean and you can simply move in your furniture, unpack your suitcases and start to enjoy life in your new home without even picking up a paintbrush. That’s why we offer Premier 10-year warranties, because we want you to move in safe in the knowledge that, in the unlikely event of any structural problem occurring during your first decade in a Cussins home, Premier warranties take care of everything quickly and with the minimum of fuss. You can relax knowing you won’t have any major, unexpected repair bills to pay. Premier 10-year warranty has other benefits too. Your mortgage lender is likely to look more favourably on your application, if they know that your home is protected. Not only that, but if you do decide to sell your home before your warranty ends, perhaps because your family is growing, then your property will prove much more attractive to prospective buyers.


Government Incentives

The Government’s Help to Buy schemes have made buying a new build even more affordable, whether you want to step onto the first rung of the property ladder, or move up it.

There are three different incentive schemes running at the moment. With a Help to Buy loan, the Government will loan you up to 20% of the full purchase price of a new build property. You will need a deposit of 5% and to secure a mortgage for the remaining 75% of the property cost.

Alternatively, a Help to Buy mortgage could be available for homes worth up to £600,000. The mortgage scheme works in exactly the same way as any other mortgage except that the Government guarantees it. Because of this support, you are likely to be able to secure a higher loan-to-value mortgage, needing a deposit as low as 5%.

Another scheme is the Help to Buy ISA. This one is just for first-time buyers. If you open a special ISA account you can save £1,200 in the first month and save up to £200 a month thereafter towards your first home. The Government will boost your savings by 25% upon completion. But, with some fantastic new Cussins developments to choose from right now, we’re not sure you’ll be able to wait that long. Talk to our customer care team about how you could make your dream of owning a Cussins home a reality.

Try our new Help to Buy Calculator here