Consumer Code

What is the Consumer Code?

The Consumer Code for Home Builders (the Code) makes the new-build home-buying process fairer and more transparent for consumers while helping the industry improve quality and customer service. The Code ensures that buyers of a new-build home are protected through each stage of their home-buying journey.

How does the Code help?

• Ensures you’re treated fairly at all times
• Tells you what service levels to expect
• Gives you reliable information to aid decision-making
• Provides a speedy, low-cost dispute resolution scheme

Discover more about the Consumer Code

For further information on the consumer code, please visit https://consumercode.co.uk/..